Shipping Policy
Musical Blue Waters
At Musical Blue Waters, we are committed to delivering your orders securely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Shipping Destinations
We currently ship to customers in:
- United States
- Canada
- Europe
- Australia
- Selected international destinations
If your country is unavailable during checkout, we currently do not offer shipping to that location.
2. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Orders are not processed or shipped on:
- Weekends
- Federal holidays
- Major carrier holidays
Processing times are separate from estimated delivery times.
3. Estimated Delivery Times
Estimated shipping times may vary depending on the destination and carrier availability.
- United States: 3–5 business days
- International Orders: 5–7 business days
Please note that delivery estimates are not guaranteed and may be affected by weather conditions, customs processing, carrier delays, or high-volume shipping periods.
4. Shipping Carriers
We work with trusted shipping providers, including:
- USPS
- UPS
- FedEx
- DHL
Carrier selection is determined based on shipping destination, package size, and service availability.
5. Shipping Fees
Shipping costs are calculated during checkout based on:
- Delivery destination
- Package dimensions and weight
- Selected shipping method
Shipping within the USA is free while International Shipping is $75 and free for all orders above $1,499.00
Any applicable shipping charges will be displayed before payment is completed.
6. Order Tracking
Once your order has shipped, you will receive:
- A shipping confirmation email
- Tracking information (when available)
Customers can use the tracking number provided to monitor shipment progress.
7. International Customs & Import Fees
For international orders, customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT charges
- Brokerage or clearance fees
Musical Blue Waters is not responsible for delays caused by customs authorities.
8. Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are accurate before submitting an order.
If an order is returned due to an incorrect or incomplete address:
- Additional shipping fees may apply for reshipment
- Delivery delays may occur
9. Lost, Damaged, or Delayed Shipments
If your package is lost, damaged, or significantly delayed, please contact us promptly at:
Email: sales@musicalbluewaters.com
We will work with the shipping carrier to assist in resolving the issue.
10. Contact Information
Musical Blue Waters
Website: musicalbluewaters.com
Email: sales@musicalbluewaters.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)